Frequently Asked Questions
Everything you need to know before you ride. Can’t find your answer? Call David on 0490 048 239.
Do I need to be fit to ride an e-bike?
No. That’s the whole point of e-bikes. You choose how much assistance you want. People of all fitness levels ride together comfortably. Our most popular Scenic Tour is specifically designed to be easy and enjoyable for first-timers and occasional riders.
Are helmets provided? Is it compulsory?
Yes — helmets are included free with every hire and tour. In Victoria it is compulsory to wear a helmet when riding a bicycle (including e-bikes). We fit them properly for you before you leave.
Can children ride? Do you have child seats?
We have child seats available for toddlers (approx. 10 months to 4 years / up to 22 kg) that attach to our Cruiser e-bikes — $15.50 extra. Older children who can ride confidently can hire their own bike. Please let us know ages when booking so we can advise the best option.
What happens if it rains?
Light rain is usually fine and many people still enjoy the ride. If the weather is unsuitable (heavy rain, strong wind, storms) we will contact you to reschedule or offer a full refund. We monitor conditions closely and prioritise your safety and enjoyment.
Do you deliver to accommodation?
Yes — free delivery to most accommodation in Echuca and Moama (subject to availability, minimum half-day hire). Alternatively you can collect from Murray Esplanade near the Port of Echuca Discovery Centre / Wharf, where our trailer is often parked.
I’ve never ridden an e-bike. Is that okay?
Absolutely. Most of our guests are first-timers. David gives a clear safety briefing, shows you the assist levels, and makes sure the bike is fitted correctly. Within a few minutes you’ll feel comfortable. Our guided tours are especially good for first-timers.
Is there an age or weight limit?
Riders need to be able to balance and control a bicycle. We generally recommend 12+ for independent riding, though confident younger riders are fine. Weight limit is typically around 120–130 kg depending on the bike. Please ask if you have specific concerns — we’re happy to advise.
How does booking and payment work?
Book online (takes under 2 minutes) or call 0490 048 239. No deposit is required online — David confirms availability and you pay on the day (cash or card). You’ll receive confirmation by phone or SMS once accepted.
What should I bring?
Comfortable closed shoes, water bottle (holders on the bikes), sunscreen, hat, and a light jacket if it’s cool. Phone/camera for photos. We supply helmet, lock and map.
Can you do private or group bookings?
Yes. Private tours start from $75 and we regularly look after families, couples and corporate groups. Contact David on 0490 048 239 or info@greenpedal.com.au to arrange something tailored.
Ready to ride, or still have a question?